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Your intention to return an item must be reported to us
before you post the item. Please email or phone us. The item must be returned to us, within 14days of you receiving it.
If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
All returned products must be:
- Unworn, in original condition & in with original packaging
- Undamaged
- Returned within 14 days of delivery
In the event of a return by you or the recipient of a gift, we will exchange or refund to the original method of payment. You will be required to pay the delivery costs of the return to Twisted Violet and re-delivery to you. We will not refund initial delivery, and other fees.
Goods purchased as gifts between 20 November and 25 December can be returned until 31 January.
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